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What to do if you, or someone you care for has a fall?


If it is an emergency then dial 999. however if the person who fell is not in any immediate danger, call 111 to get advice on what to do. If they believe you need urgent help, they will automatically arrange an ambulance or doctor for you.



If the faller is uninjured, the Swifts can be called in to provide help and support to the individual, including getting them back on their feet. The webpage for the Swifts can be found here - 

Please click the image of the Swifts leaflet (will open in a new window).


If you have a fall

If you have a fall, it is important to keep calm.

If you are not hurt and you feel strong enough to get up, do not get up quickly. Roll onto your hands and knees and look for a stable piece of furniture, such as a chair or bed.

Hold on to the furniture with both hands to support yourself and, when you feel ready, slowly get up. Sit down and rest for a while before carrying on with your daily activities.

If you are hurt or unable to get up, try to get someone's attention by calling out for help, banging on the wall or floor, or using your aid call button (if you have one). If possible, crawl to a telephone and dial 999 for an ambulance.

Try to reach something warm, such as a blanket or dressing gown, to put over you, particularly your legs and feet. Stay as comfortable as possible and try to change your position at least once every half an hour or so.

This, and more information on falls and falls prevention, can be found on the NHS Choices website -

NHS GP LAYCOCK ST GP CONSULT 253-10775GP                                                                                                                             

If you or the patient had an unexpected fall, or have had a number of falls within the past six months, it may be appropriate to make an appointment to visit your GP to rule out any underlying causes.

Norwich Walk-in Centre (Timberhill)

If you are feeling unwell or having unexpected pain after a fall, and would like to see a GP or nurse the same day, you can visit the walk-in centre located on Timerhill in Castle Mall (opening hours 9am-7pm).

Timber Hill Health Centre
Level 4
115-117 The Castle Mall
NR1 3DD 

Phone number: 01603 611786

You can find more detail of the walk-in centre here -



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