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Carers Matter Norfolk

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About us

Countywide service funded by Norfolk County Council & NHS providing free support to unpaid carers. Available to people aged 16+ caring for someone aged 18+.


Free Advice Line & Live Online Chat Listening, information, assistance to complete forms, advice and guidance. Open Monday - Friday 8am - 8pm, Saturday 4pm - 8pm, Sunday 8am - 12noon

Community Support Face to Face 1:1 support with a member of the community team in your local area.

The Pod Online Carer Community, chat with other carers and health professionals, 24 hours a day.

Education & Training Training for Carers Support Groups, county-wide events and Carers E-Learning Portal.

Counselling: Mental & emotional health and wellbeing support, advice and ways of identifying coping strategies surrounding your caring.

Carers Membership & Voice Membership to Carers Council, receive information & news. Have your say and influence services.

Referral information for GPs/clinicians only

Self referral - via Advice Line, Live Chat, Text, Email or referral form on website. Referral by professional - via Advice Line, Live Chat, Text, Email or referral form on website.


  • Street: Colegate
  • Postcode: NR3 1BQ
  • City: Norwich
  • County: Norfolk


  • Telephone: 0800 083 1148
  • E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Carers Matter Norfolk

What age groups are services aimed at?

16-25 | 25-30 | 30-50 | 50+

Modification Date

Monday, 20 August 2018

Other useful websites

norfolk directory wordsheron      NCANlogo    healthwatch